Terms and ConditionsPayment and Purchases Policy
Welcome to Yarn Cupboard. Yarn Cupboard provide their services to you subject to the following conditions. If you visit or shop at Yarn Cupboard, you accept these conditions. Please read them carefully.
Sale prices shown on Yarn Cupboard are in U.S. Dollars (USD). Sales Taxes will be added to all orders within New York State. yarncupboard.com is unable to accept international credit cards as payment for orders. Current billing address and phone information must be included with every order.
We accept credit cards: American Express, MasterCard, Visa, and Discover, company checks, money orders, and international wire transfers as acceptable modes of payment. In all cases, the product might not be shipped until the funds have cleared in Yarn Cupboard's Bank Account.
Credit Card Orders
Yarn Cupboard reserves the right to request additional evidence for proof of billing information. For your protection, credit card orders may be delayed while we confirm your billing information.
Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure your are aware of the limitations on daily withdrawals (if any) of your card.
Depending on the product and the circumstances of the sale, we reserve the right to bill it prior to shipment (i.e. an expiring credit card). Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment – these are automatic and are sent by our system prior to invoicing.
Other Modes Of Payment
Cashier's checks, bank checks, company checks, money orders, and international wire transfers are also acceptable forms of payment. These should be sent, along with a print out of your order, to:
6487 East Seneca Tpk, Jamesville, NY, 13078
Tel: +1 315 399 5148
For Domestic & International Wire Transfers Yarn Cupboard holds the right to withhold goods at our discretion or, advisement of Bank until the funds have cleared and are considered in good sted or holding.
For Cashier's check and money order payments, Yarn Cupboard usually releases orders immediately on receipt of the payment document.
For bank and company checks, orders will ship only after funds are released from your financial institution to Yarn Cupboard. This could take up to 10 business days after receipt of payment by Yarn Cupboard. All checks returned unpaid will be subject to a $40.00 returned check fee.
On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared. Yarn Cupboard cannot reserve or guarantee continued availability.
Shipping To An Address Different From Your Billing Address
To protect our customers from credit card fraud, we mandate that the shipping address match the billing address to which your monthly credit card statement is mailed. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card.
We do not ship to unverified shipping address as per instructions of the credit card company. This is for your protection and to help maintain a safe on-line shopping experience.
Pricing and Availability Policy
Since all of our suppliers reserve their right to alter their prices, our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, yarncupboard.com does not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so.
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our Web site at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our Web site, to limit the order quantity for any item, and to refuse service to any customer.
In the event that our Bank, due to insufficient funds or any other reason, returns a check from a customer, it will incur in an automatic $50 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law.
Unjustified Credit Card Chargebacks
A chargeback is when a customer disputes a charge made on his card. If the cardholder did not authorize the purchase, we will work with you to ensure the situation is resolved to your satisfaction.
Please read and acknowledge our cancellation, return, replacement, order acceptance, and payment policies prior to placing an order. Our system does not allow our customers to place an order until they have complied with this request. We do this to confirm that both parties understand the expectations in entering a business agreement. If, after reviewing our policies, you place your order, you are consenting to abide by our policies. We make every attempt to be fair and reasonable in our interactions.
In accordance with this, we will charge a $75 penalty fee for every unjustified credit card chargeback against our company. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org.
Examples of unjustified chargebacks are: a customer issues an unjustified complaint, a customer starts an unwarranted dispute with his credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards our return policy and etc.
If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be canceled. Cancellations cost us time and processing expenses, therefore we have a$20 cancellation fee to cover the time and fees we incurred. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions in addition to the cancellation fee. To cancel monthly service fees on GPS service, we must have the request in by the 20th of the month in writing or email to avoid being charged again on the 25th of the month for the following month. Purchase of the any GPS system constitutes agreeing to the activation and monthly service fees chosen upon sale.
Yarn Cupboard considers any item returned to our warehouse a return. This includes unclaimed packages that were shipped to buyer and returned due to no signer, or any other reason. Yarn Cupboard is not responsible for any shipper error. You may return most items within 20 days of the order date If you contact us for an RMA within 5 days of delivery. After 5 days if we have not received a request form all sales are final.
All returns must have an RMA (Return Merchandise Authorization) Number
To request a return, simply submit an RMA Request Form within 5 days of the delivery date. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). We must receive your item back within 20 days of when we originally shipped it to you. Please allow us 5 - 10 business days from the time we receive the item to process your return. Merchandise returned with missing items is not eligible for a refund.
For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of $20 per-item or 20% - 25% of the total order cost (instead of the $20 per-item fee) For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using PayPal, or check, the refund will be applied to your account as an in-store credit.
Non-Defective Returns: AFTER you are given an RMA#, you may return most non-defective, unused items for a refund of the product cost less a restocking fee of 20%. Shipping cost is non-refundable.
Defective Returns: You may return defective items to us within 30 days for a replacement. After 30 days, the Manufacturer’s Warranty will apply and we will help you contact them if you have any issues. If the item shows signs of misuse, it will not be accepted for return. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 25% restocking fee if they are found to be in working order. Please read the manual.